tokogimPrivacy Policy

This page describes what we collect when you use tokogim and how we keep that data protected. We at tokogim take your privacy seriously. When you create an account, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, or other payment methods, or place a football market during Liga 1 or Piala AFF, we collect personal information necessary to operate our service and comply with applicable law.

Our approach to data is straightforward: we collect only what we need, we encrypt it, we do not sell it to third parties, and we give you rights to access or delete it. This policy explains those practices in detail. If you have questions after reading this page, our support team is available via live chat, email, and phone during business hours.

What Data We Collect on tokogim

When you sign up for tokogim, we collect your email address, password, full name, date of birth, and phone number. These are the minimum fields required to create an account and contact you if needed.

When you make a deposit using DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank transfer to our mobile banking, local payment, online payment, or e-wallet virtual accounts, we receive transaction details from your payment provider—the amount, the date, and confirmation that the transfer succeeded. We do not store your full banking credentials or wallet passwords.

When you request a withdrawal, we collect the destination payment method (your wallet account or bank account number) to route your funds. For your first withdrawal, we ask for a government-issued ID (such as your Indonesian KTP), an address-verification document (such as a utility bill), and a photograph for identity confirmation. We store these securely and use them only for account verification.

We also collect gameplay data: which games you play (Liga 1 markets, live-dealer tables, Aviator, Sweet Bonanza, or other slots), your bets, your results, and your account balance over time. This data helps us understand platform usage, detect fraud, and improve our service.

Note: We collect cookies and similar tracking data to remember your login, track session activity, and prevent fraud. You can control cookies via your browser settings, though disabling them may limit platform functionality.

Data We Do Not Collect

We do not collect your full banking passwords, credit card numbers (you enter these directly with your bank or payment provider), or sensitive health or biometric data. We do not ask for your passport scan unless you voluntarily provide it as an alternative form of ID for verification. We do not track your location beyond what is required to confirm you are in a jurisdiction where our service is permitted.

How We Use Your Data on tokogim

We use your data for the following purposes:

Account management: Creating your account, logging you in, resetting your password, and communicating about your account status.
Payment processing: Processing deposits and withdrawals, reconciling transactions with payment providers, and handling chargebacks or disputes.
Compliance: Verifying your identity, confirming your jurisdiction, detecting money laundering or fraud, and complying with regulatory obligations in jurisdictions where we operate.
Customer support: Responding to your questions, troubleshooting technical issues, and improving our help documentation.
Platform improvement: Analyzing gameplay patterns, identifying bugs, optimizing game performance, and rolling out new features.
Legal defense: Preserving records in case of disputes, chargebacks, or legal action.

We at tokogim do not sell your personal data to marketing agencies, data brokers, or third parties for profit. Your data exists to serve you and to protect our platform.

tokogim data principle

Third-Party Processors and Data Location

We use third-party providers to operate tokogim. These include payment processors (such as the banks and wallet providers you use to deposit), cloud-hosting providers (to store our database), and analytics tools (to understand how the platform is used). We have contracts with all these providers requiring them to protect your data and use it only to provide services to us.

Our servers may be located outside Indonesia—possibly in Southeast Asia, Europe, or the United States, depending on where we choose to host our infrastructure for performance and reliability. If your data crosses borders, it remains encrypted in transit and at rest. By using tokogim, you consent to this international transfer where necessary.

We do not disclose your personal information to third parties except:

Where required by law or court order in a jurisdiction where we operate.
To payment providers and banks to process your deposits and withdrawals.
To cloud hosts and analytics providers under strict data protection agreements.
To law enforcement or regulatory bodies investigating fraud or money laundering.

Your Rights on tokogim

Under data protection laws in many jurisdictions, you have the right to:

Access your data: Request a copy of all personal data we hold about you. Log into your tokogim account or contact our support team.
Correct your data: Update or fix inaccurate information in your account profile.
Delete your data: Request deletion of your account and associated data. Note: we retain transaction records for a minimum period to comply with regulatory and tax obligations. Once this period expires, we delete your data upon request.
Restrict processing: Ask us to limit how we use your data (e.g., suspend marketing contact while keeping payment data for compliance).
Data portability: Request that we provide your data in a structured, portable format so you can transfer it to another service.

To exercise any of these rights, contact our support team via the channels listed in our About us page. We typically respond within 10 business days. Some requests may require identity verification to protect against unauthorized access.

Cookie and Tracking Policy

We use cookies to store your login token, remember your preferences, and track which games you use so we can improve the platform. These are primarily first-party cookies (set by tokogim itself). We also use third-party analytics cookies from services like Google Analytics to understand traffic patterns and user behavior in aggregate.

You can control cookies via your browser settings. You may refuse or delete cookies, though this may limit your ability to log back into tokogim or access certain features. We do not use cookies to identify you personally across other websites; our tracking is limited to tokogim.

Security and Data Breach Protocol

We at tokogim encrypt all data in transit using TLS (SSL) and at rest using AES-256 or equivalent. We regularly audit our systems for vulnerabilities. Our databases are restricted to authorized personnel only. We do not retain your full payment credentials on our servers.

If we discover a breach or loss of your data, we will notify you within 72 hours via email and inform relevant regulatory authorities where required by law. We maintain cyber liability insurance and incident response procedures.

Data Retention

We retain account data (your email, name, phone) for as long as your tokogim account is active, plus a minimum of 5 years after closure for regulatory compliance. Transaction records are retained for 7 years to comply with financial regulations. Identity documents (ID scans, address proofs) are retained for 5 years after your last withdrawal, then deleted unless you request earlier deletion.

If you have an active account during Piala AFF, Liga 1, or other tournament seasons, your gameplay and market history is preserved throughout and for a period thereafter to investigate disputes. You can request deletion of closed accounts after the compliance retention period expires.

Children and Restricted Jurisdictions

Our tokogim service is available only where local law permits. We do not market to or accept accounts from jurisdictions where online gaming is prohibited. We do not knowingly collect data from minors. If we discover that a user is underage, we suspend their account and delete their data. Parents or guardians concerned about a minor's use of tokogim should contact our support team immediately.

Policy Updates and Contact

We may update this privacy policy from time to time to reflect changes in our practices, technology, or applicable law. We will notify you of material changes via email at your registered tokogim address. Continued use of the platform after such notice constitutes acceptance of the revised policy.

If you have privacy questions or concerns, contact our support team via live chat (during business hours), email, or phone. Details are available on our About us page. You may also review our Terms and Conditions and Legal Notice for additional information.

Summary: Your Privacy on tokogim

We collect your email, name, phone, payment details, and identity documents only to operate tokogim and comply with law. We encrypt everything, we do not sell your data, and we give you rights to access, correct, and delete it. If you use tokogim for Liga 1 betting, live-dealer tables, or Aviator slots, your gameplay data is tied to your account and used to improve the platform and prevent fraud.

Our commitment is transparency and security. If you ever feel your privacy is at risk or have questions about how we handle your data, reach out to our support team. We are here to answer and to help.